¶ Queue List
¶ Queue Edit
¶ Account Hold Time
Enabling “Announce hold time” will tell customers who are on hold the number that they are in the queue.
¶ Ring Strategy
Strategy will determine how the calls that come in are handled by the queue setup.
- Ring All - Ring all available users until one answers
- Least Recent – Ring the user which was least recently hung up by this queue
- Fewest Calls - Ring the user with fewest completed calls from this queue
- Random - Ring users in a random order
- Round Robin with Memory - Remember where we left off and ring the user next in queue
- Round Robin with Memory (Ordered) - Same as Round robin memory, except the queue order is respected
¶ MyPBX Extension
This is a short code that allows users to dial, transfer calls to the queue and login/logout via handset.
¶ Login and Logout
If you have the MyPBX Extension enabled you have the ability to login and logout of a queue by dialling a feature code
¶ Login
To login dial *"MyPBX Extension" if your queue is set to 500 then it would be *500
The user will be played an audio prompt to indicate they have been logged into the queue
¶ Logout
To Logout dial **"MyPBX Extension" if your queue is set to 500 then it would be **500
The user will be played an audio prompt to indicate they have been logged out of the queue
¶ MyPBX Timeout
This is how long to sit in the queue for when a call is sent there. At the end of the duration the call is deemed to be missed by the queue and ends.