Porting is the process of transferring an active phone number from one telecommunications provider to another. In Australia, the types of numbers that can be ported include local, mobile, 13, 1300, and 1800 numbers.
Porting allows you to retain the rights to use your existing phone numbers while switching to a new service provider. This means you can continue using your original number as your caller ID through our services, ensuring a seamless transition and allowing you to take full advantage of our system as intended.
Customer authentication.
The first step to successfully port your phone numbers is by submitting a port request via your portal this will then go through the processes of getting verified to confirm you have the rights-of-use.
This includes the phone numbers, the name of the current provider, and the affiliated account number which can often be found on an old invoice
Request port. Once the port request has been authorised, we will submit a port validation request.
Your current telco will then have five business days from receiving the request to respond. In Australia, consumer law means your telco provider cannot refuse your request unless your phone numbers are disconnected, the information in the request was incorrect, or if the request was formally withdrawn by you.
Transfer numbers.
When the current telco has accepted the port request, the port transaction will proceed. Rest easy, the transfer of phone numbers between telcos does not disrupt the service of those phone numbers in any way. Your phone numbers will remain active before and after the transfer.
Please ensure that you do not DISCONNECT your service from the carrier you are porting away from. If you do, the request will be rejected and you potentially could lose your phone number/s
Porting phone numbers may takes between 25-30 Business days. The only exception to this is if you are porting a large block of numbers, in which case the process may take longer, depending on how quickly your previous provider actions the request.
Although the porting process for Australian telcos is the same, some telcos are not as cooperative as others. We recommend double checking all the information you provide to your new telco to ensure there is no push back. If a port is rejected because of incorrect information, a new request will need to be submitted.
No! You must keep your services active until receiving completion advice from your new telco. Most telcos will automatically cancel your services once they have ported away, but some will attempt to continue billing you. We recommend you reach out afterwards to prevent any issues.
Breaking up with your current telco doesn’t need to be difficult. It’s safe, quick and might just be the best choice you’ve ever made for your phone numbers.
Once you have submitted your port request via your portal we will submit on your behalf to your current provide
Your current provider has five business days to accept or reject the port request. They can only reject the request if the number is disconnected, the information is incorrect, or you've withdrawn the request.