AI Agents are intelligent voice assistants that can handle phone calls on behalf of your business. They can answer common questions, transfer calls to the right person, take messages, and provide information about your company - all through natural conversation.
AI Agents are automated telephone receptionists powered by advanced artificial intelligence. When a caller reaches your AI Agent, they can have a natural conversation as if they were speaking with a real person. The AI Agent:
There are four types of AI Agents, each designed for different scenarios:
| Agent Type | Best For |
|---|---|
| Receptionist | General greeting and call handling during business hours |
| After Hours | Handling calls outside of normal business hours |
| Support | Customer support and technical assistance inquiries |
| Sales | Sales inquiries and lead qualification |
Each agent type comes with default AI instructions optimised for its purpose, which you can customise to match your business needs.
AI Agents understand natural speech and respond conversationally, providing a professional experience for your callers.
Enable your AI Agent to transfer calls to specific extensions or team members when a caller needs to speak with someone directly.
Allow callers to leave messages that are automatically transcribed and delivered to your specified email address.
Provide your AI Agent with information about your company, policies, and frequently asked questions so it can answer callers accurately.
Aside from the basic company information that we have loaded there, we have the ability to load lots of data, which automatically gets broken down and is provided to the agent to access throughout the call.
To create your first AI Agent:
For detailed configuration instructions, see: